You can use a Facebook Chatbot to automate your business's communications. There are numerous benefits to using a chatbot. The main one is that it saves you time and effort. Facebook chatbots can help you send greetings, messages, and even recurrences. But what is a chatbot and how does it work? Below are some tips to help you set up a chatbot for Facebook.
Give your Facebook Chatbot a name. A chatbot should be friendly and have a human-like tone, not robotic. You can set specific goals for your chatbot and invite a copywriting team to help you. A team of copywriters can ensure consistency and clarity, and you can assign a voice to each bot. Your bot should have a welcome message, as this will engage users and give them something to look forward to.
To set up your chatbot, you must be logged into Facebook. The builder has a menu with the different block types and features. If you don't have a developer account, you can look for Facebook compatible features using the search bar. The first block of your conversational flow sequence is the Welcome Message. Whether you use a Facebook chatbot template or build it from scratch, it is important to create a welcome message. Setting expectations before users interact with your bot will prevent any disappointments.
Developing a chatbot is a great way to automate customer service on your Facebook Fan Page. You can use it to answer your clients' questions and meet their exact needs. You can set different commercial objectives for your chatbot. If you want to offer basic attention to your clients without spending money on a full-time employee, a chatbot is the best option. With a chatbot, you can catch a doubtful client at the right time and provide them with a solution without spending too much money.
Building a Facebook Messenger Bot is a fairly straightforward process. Zendesk, a popular customer service platform, can help your team build and customize a chatbot. Chatbots enable your customer service team to take advantage of messaging on Facebook and offer fast customer service. With over 1.2 billion monthly active users, Facebook Messenger has become a huge communication tool. As a result, Facebook Messenger chatbots can help you generate loyal customers and engage with your customers on their favorite platform.
For example, Garasi, a leading car dealership in Indonesia, streamlined the online buying process for its customers with Facebook Marketplace and a Facebook solution built by Engati. Engati solved a common problem: repetitive queries made it difficult to scale, but the solution handles these in real time. It picks up the vehicle ID directly from the end user's message and fetched customer contact information from their database. That means Garasi has more customers than ever before!