IT services can be broadly classified into three categories: infrastructure, application, and data.
Infrastructure services include things like network security, hardware and software installation and maintenance, and disaster recovery planning.
Application services cover everything from email to ERP systems.
Data services provide access to corporate data and applications from a variety of sources, including the cloud.
Businesses should make sure they have the following critical IT support services in place:
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1) Network security: Ensuring your network is secure from unauthorized access is essential for protecting your business’s data and assets. You should have a strong firewall installed and regularly updated, as well as anti-virus protection. Additionally, you should monitor traffic on your network for signs of malicious activity.
2) Hardware and software installation and maintenance: Keeping your hardware and software up-to-date ensures that they are working properly and can handle future demands. Regularly testing software installations to ensure they run smoothly is also important.
3) Disaster recovery planning: Having a plan in place for recovering from a major IT outage will help prevent serious consequences for your business. You should have backups of all valuable data, as well as arrangements in place for accessing this information in the event of an emergency.
IT services can also be classified by the type of software they provide access to. These include:
1) Business software: This type of software provides access to applications used by business personnel, such as email and accounting software.
2) Enterprise resource planning (ERP) software: ERP systems are used to manage a business’s finances, inventory, and other operations. They can be complex and require extensive training to use effectively.